11.31 General Exchanges and Returns for Ordinary and Usual Commercial Reasons 11.32 Defective products 11.33 Error in products delivered 11.34 Products which may no longer be lawfully sold 11.35 Termination of business 11.36 Termination of franchise 11.37 Change in product 11.38 Discontinued products 11.39 Seasonal dealers Exchanges and Returns for Reasons Not Considered Ordinary and Usual 11.45 Overstocked and slow-moving products 11.46 Seasonal products §11.31 General (a) Section 5(d) of the Act provides, in part, that it is unlawful to sell, offer to sell, or contract to sell products with the privilege of return for any reason, other than those considered to be “ordinary and usual commercial reasons” arising after the product has been sold. Sections 11.32 through 11.39 specify[…]